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Customer Service

Store Hours and Directions

Monday-Friday 11-6pm
Saturday 10am-5pm
Sunday Closed
View map from your location

Delivery Information

Orders under $100.00 will ship at a flat $8.00 rate. Orders $100.00 and over qualify for free Ground Deliverywithin the continental United States. Where UPS is not available, the closest equivalent will be used. If you wish to have a different shipping service feel free to email for call, and we will be happy to accommodate.  However, air and other more expensive methods will entail an added fee for the difference in price.
Please understand that express shipping is not guaranteed to ship out on the same business day. All orders are processed within 5 business days after ordering. We do guarantee all orders to be to the customer by the weardate that is shown.

Default Shipping for International Orders is UPS and generally takes about 1 week when items are in stock.

Your country could also impose other duties or tax that we have no way of estimating because it is different for every country and item. Contact us for shipping rate if your country is not listed or we will just bill the the exact rate of shipping.

Returns/exchanges

Unfortunately, due to the nature of the product being sold, we cannot offer refunds or exchanges. Please be sure of the size and color you want before ordering

Dress Availability

Availability can change daily as prom season hits its peak. Make your selection early if possible. We have a large inventory of prom dresses that is continually replenished throughout the year. If we have temporarily sold out or your dress choice in the size and color ordered, we will notify you immediately.

Billing

Online orders can be charged to your Visa, Master card, American Express, Discover and mailed check. Your card will be charged in US dollars. We have estimates of other currency equivalents listed, but they are only a guide and not always exact. Please also note charges for non-US delivery as discussed above. Also note that some non-US countries will charge duty and other taxes to some orders when they arrive in your country.

Size

Most dress manufacturers provide size charts to aid in choosing the correct size. We try to make as many available right here as possible. Be sure to measure carefully. Size charts are helpful, but not always perfect. Remember that you can always take up a gown that is too large, but you can’t let it out if your order too small. If your measurements are on the border it is usually wise to take the larger size and plan on having it altered. Most girls do require alterations to get a perfect fit. Please don’t hesitate to email or call Serendipity if you have any size questions.

How to measure-

  • Bust: have someone measure the fullest part of your bust.
  • Waist: have someone measure your natural waistline.
  • Hips: Measure the fullest part of your hips.
  • Click here to see size charts

Security

Your online credit card information is secured with industry standard encryption. We use Secure Socket Layering (SSL) technology to ensure safe Internet transmission of your personal information.
Credit Card Processing

Tax

No tax will be added to shipments outside the state of Oklahoma. Oklahoma shipped orders will be charged 8.375% sales tax.

International Taxes

We are happy to fill orders from outside the United States. Depending on which country you are ordering from, your home country might charge duties or other import related taxes to your order. Since every country has its own system we cannot keep track of them all. We will try to list information here as our customers inform us, but such information should not be taken as fact.